Job: Driftworks Technical Customer Liaison

[PhilMorrison]

Technical Customer Liaison.

Full time position. Mon - Fri - 9 - 5:30
£18k - £24k pa depending on experience.
Requirement: Immediate.

Driftworks Ltd is a class-leading mail order aftermarket parts distributor. Specialising in wheels and suspension. We supply direct to end users and the trade across the globe and provide a huge range of parts to fit a wide variety of vehicles, not just drift cars.

We are looking for a keen & outgoing technical sales assistant to join the team handling all first line product and order enquiries, plus pre & post sale technical enquiries.

The position is full time, Monday to Friday at our offices / warehouses in Birmingham B11.

In this role, you will be the friendly, helpful and knowledgeable first point of contact for the business. You will work as part of a positive and passionate team striving to provide the best customer experience in our industry.

A suitable candidate will ideally have:

• Hands-on technical experience with aftermarket parts & relevant vehicles.
• A very good understanding of aftermarket suspension components, and how they affect a vehicle.
• A very good understanding of wheel fitment / offset.
• Very good written and spoken English language skills.
  
• A friendly, outgoing, and patient personality.
• Computer literacy.
• Previous customer service experience. Previous sales experience is a bonus.
  

Main Responsibilities:

• Answering telephone & email order enquiries.
• Answering customer technical enquiries; for example regarding fitting coilover kits, adjustable arms. Guiding and advising on wheel / tyre fitment, geometry etc.
• Assisting with RMA processes.

Additional Responsibilities:

• Assistance at a few weekend trade shows throughout the year may be required.
  

To apply:

By e-mail only (do not ring, private message or contact us through social media channels)
To: jobs@driftworks.com with the title: Technical Customer Liaison Position.
Please be sure you have thoroughly read our requirements above and include the information below:

• Name:
• DOB:
• Address:
• Current employment and availability:
• No more than a few paragraphs describing your relevant qualifications, experience, and why you feel you would be a suitable candidate:
• *Please do not attach a generic C.V.
  
  

Thank you.

 

[PhilMorrison]

I'll be going through the applications for this position early next week. So if you haven't sent one in yet, get it done this week