Ive seen some customers very happy and some be messed about.
A friend had issues with a different Bride seat than what he paid for being passed off as the same seat, took work but there was a refund eventually.
Also seen a very rusty S15 with rotten topmounts, being passed off as mint. But you get what you pay for, if the cars cheap its for a reason.
I dont think they select the cars themselves in Japan, so maybe they just have a shitty agent? Who knows.
In the interests of fairness, never used him myself so there may be another side to the stories. I saw the messages regarding the Bride and i wouldnt be in a rush to use him.
Id suggest Torque GT, JM Imports and obviously
Japanese Used Car Auctions who have been used by DW for a long time. JM/Torque GT are quite expensive but premium service.