Order went to old address

[drax]

Hi Guys,

My order has gone to my previous address, which is quite unsual as im pretty sure i REMOVED that from your site when I moved house a year ago, and have ordered from you since....

Anyway, so now my delivery is floating around god knows where, and has been since last thursday.

Is this something you guys can chase or is it purely something I have to do?

 

[Melissa]

Hi,

Could you tell me the order number so I know which parcel you mean please?


Cheers

Mel

 

[drax]

Hey hey

Order Ref 10764:

 

[Melissa]

Hiya,

You have changed your billing address when ordering but you didnt change your shipping address in the last step of the order process. doh!

Will have a look into redirecting the parcel and get back to you tomorrow

 

[drax]

Thanks very much

I have taken that old address out for sure now, and will be ordering some other bits soon as I was let down by another supplier for something .

Really appreciate your help will check back tomorrow

 

[Bon Bon]

Parcel is redirected. Will be with you today!

 

[drax]

You guys actually are amazing