** Awful experience with Carson Performance**

lozzy said:
If only you guys knew

Yes they Entitled to review the experience fine

mr rx7 hasnt given carson performance the chance to fix the still underlying fault he did offer you and i both know that you refused

mr rx7 is continuing to go well out of his way to tell everyone about his complaint but not giving the garage chance to fix it or rectify it and getting his mates to jump on the bandwagon and leave fake reviews to sabotage carson performance deliberately which i dont agree with
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Bring the car back to the place that abused it? Sure, fine idea. You also have zero proof that it's his mates reposting those complaints, it could be other readers of those forums wanting to warn others away from a garage like this. Carson Performance should have issued a response instead of staying quiet and trying to delete his tracks. That alone shows his mentality.

Lozzy, you're doing Carson Performance no favours by speaking on their behalf.
 
I dont think what the rotary specialist says will have any impact, because the reality is we dont know that any damage wasnt already there and done by RX7 FB (engine wasnt rebuilt at Carson and then immediately tested after all). I think youd have to categorically prove that it was caused by his treatment, which would be very hard. However, and more to the point, Im pretty sure it wasnt legal for him to take the car out for a joyride full stop. I think the best thing to do is to seek legal advice from a professional and speak to trading standards (maybe thats the same thing?).

As a back up, it probably wouldnt be hard to confirm locations of the drive, what the speed limit was and most likely the speed/gear the car was in, the police would be interested Im sure.

Ultimately you need to think what you want from the situation.
If you want compensation, then go the legal route and approach Carson for a final offer before progressing through the courts
If you just want the car fixed, then it sounds like its already in a better place.
If you just want people to steer clear and drag his name through the mud, thats going pretty swimmingly. People cant be allowed to get away with stuff like that, and if youre a small business owner, you should no better than to risk it all.
 
MaccyD said:
I think youd have to categorically prove that it was caused by his treatment,
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You wouldn't as the standard of proof in civil cases is much lower than criminal court, in civil cases it's refereed to as "on the balance of probabilities", essentially provide sufficient proof to show that your argument is correct.

Obviously this is assuming any damage has actually been caused and is separate to the issues the car arrived with.
 
Weird argument.

It appears RX7 man is having to spam negative reviews because Carson have chosen to hide their Facebook reviews and removed comments from the ML video.

In a perfect world he probably wouldn't have to. You would allow the reviews and Carson could defend themselves / show where RX7 man had been unreasonable if he had been.

However the thing that i still find very, very strange that the ML videos are still up? RX7 man is probably quite annoyed as he is essentially being taunted and there is nothing he can do about that. All while ML makes money off the back of the views?

I'm unsure why ML wouldn't just take these down and let Carson deal with this in private? Seems like the obvious solution?
 
Lozzy its probably worth noting that as soon as one person puts up a credible complaint with proof on social media loads of wallopers with nothing to do with it will come out of the woodwork and nail the reviews/comments etc even though it has nothing to do with them. Look at the Moidfab situation. John didn't do anything other than post photos of the work and the social media warriors did the rest. OP's won't do that shit as it will diminish his complaint.
 
I did think about leaving a negative review but at the time was just glad to be driving my car again and could not be bothered with any further hassle.

Could you imagine if I did leave a bad review back then?

He used to have some diehard followers (which have mostly dried up from seeing recommendations on various forums/social media’s), I wouldn’t want to have had to deal with people arguing on his behalf or giving me shit for having had a bad experience.
 
Absolutely nothing wrong with giving an honest review anywhere on the internet as long as its been a genuine experience. OP could you please share your experiences on https://fdoc.co.uk

We see too many new rotary owners taken for a ride, the more honest reviews the better
 
lozzy said:
I know that

There is complaining in the right way and then there is deliberately smashing some one around the internet deliberately

i tell you what i will start reviewing mr rx7s business all over google and checkateade and local facebook pages
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Just like there’s giving your car to what was meant to be a trustable and reputable company to fix and them smashing it off the limiter around the internet for shits and giggles
 
Andrew1985 said:
Just like there’s giving your car to what was meant to be a trustable and reputable company to fix and them smashing it off the limiter around the internet for shits and giggles
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To add on to this, when he says "i tell you what i will start reviewing mr rx7s business all over google and checkateade and local facebook pages", "mr rx8" as he calls him, hasn't done anything wrong at all, whereas carson performance have, there's a huge difference there.
 
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I would like to start by making an apology that your car ended up on the ML channel. We have become so used to cameras at the shop and I hold my hands up that we have become complacent about it. A large contingent of our customers are thrilled to have their cars on there. We are often tagged and commended as such.

I had the video removed from YouTube, because you did not want the car on the channel. Did you want the video reinstated?

With regards to the manner in which the car was driven. You brought us a car that was running under temperature and explained it was for circuit use. Simply leaving the car to idle is not a satisfactory way of getting the car to temperature or confirming the cooling system is efficient. The car was not driven hard, given the low 5000 rpm (rev limit) and this was not hit intentionally. The cooling system WAS improved, but more work is obviously required.

As a business, we are insured to take customers cars on the road, for testing purposes. That is NOT a joyride.

Monky edits the video's in such a way to make them appear a lot faster and more exciting than they are, by using drum and bass music, fast cut scenes etc...

I never recieved the voicemail you had apparently left, hence there was no response. I tried offering to have a look if anything else could be done, to which your response was: “I don't want to bring my car back, I dont want any money back I'm just going to leave you a bad review" as i said before I'm sorry you feel like that, but during our last call you hung up and ended all communication.

I am a disappointed by your smear campaign and find it unfortunate that you wish to destroy my hard earned reputation (and business, that provides my staff members employment) rather than afford me the opportunity to rectify the situation.
 
You remove all reviews so people don't see what you did then act the victim when the owner is forced to post elsewhere. You seem to have missed out the bit where you were told the car was over boosting but still put your foot down and hit limiter multiple times completely ignoring the flashing red light. You claim it was by accident but once you have done it once you know what max revs are so did you choose to ignore this or are you just incompetent? I really enjoyed the bit where you blame the drum and base music for making it look more exciting even though theres NO MUSIC :D

Its because of YOUR shady dealings removing reviews is why the reviews are in public forums. You cant blame anyone but yourself for destroying your reputation. You showed no professionalism and no respect.

Btw whoever came up with that spongebob picture made my evening :D
 
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Carson, you make it sound like its some kind or privilege to have your car put on ML channel not everyone wants and craves attention like you and your company clearly do. No one asks to have a car shown on a you tubers Chanel and as a basic courtesy you should be asking your customer if this is okay with them.

You also say that you do this for testing purposes. Taking a you tuber out in someone's car and bouncing it off the rev limiter is not testing it's abusing your power as an owner of the shop and abusing someone else's property. The fact that the car is clearly not working correctly and your bouncing it off the rev limiter countless time also indicates you are not testing the car just abusing it for the sake of likes and subscribers.

You've done yourself no favours with your post as you have tried to pin the blame to the owner. Your apology to RX7 man is pathetic and a joke. In one breath your half heartedly apologise in the next you make out it's the owners fault yet you are the only one at fault in this. And should have contacted the owner privately to sort it out before it came to this. And now you are just trying to save face and delete peoples legitimate reviews of your company so that you can fool others that this didn't happen.

Maybe you need to look at it from the owners perspective to understand what you have done wrong.

You also accused the owner of a smear campaign, I'm not sure you understand what that word means.

smear campaign
noun

a plan to discredit a public figure by making false accusations

Yet there is literally video evidence on this thread that proves there are no false accusations.
 
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L144 said:
You remove all reviews so people don't see what you did then act the victim when the owner is forced to post elsewhere. You seem to have missed out the bit where you were told the car was over boosting but still put your foot down and hit limiter multiple times completely ignoring the flashing red light. You claim it was by accident but once you have done it once you know what max revs are so did you choose to ignore this or are you just incompetent? I really enjoyed the bit where you blame the drum and base music for making it look more exciting even though theres NO MUSIC :D

Its because of YOUR shady dealings removing reviews is why the reviews are in public forums. You cant blame anyone but yourself for destroying your reputation. You showed no professionalism and no respect.

Btw whoever came up with that spongebob picture made my evening :D
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Your welcome sir just doing my part for the community
 
"As a business, we are insured to take customers cars on the road, for testing purposes. That is NOT a joyride."

Of course you are but the video clearly shows you messing around with your friend. Joking about how fast you were picking up speed and people moving out the way as you approach them on the dual carriageway. This is not testing.

You were aware of the boost issue as you mentioned it in the beginning of the video and you were aware of the car not getting up to temperature which is what you were meant to be testing. You point out where and what all the gauges are once inside the car before you set off and then the moment you hit the road foot down limiter hit. You are seen ignoring the flashing red light indicating over boost and you cant have looked at the water and oil temp gauges as you would have seen low numbers. Are you even aware of the operating temps these should be at, as it was returned to the owner as fixed which it clearly wasn't?

The fact you seem oblivious to any of your wrong doing is scary!
 
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Whilst I appreciate your apology (although it was for the video being online and not for your behaviour) the fact it has taken until today for you to respond suggests its purely as a result of the exposure my review has received. In addition it has also highlighted dissatisfaction of another customer with a similar experience.

During the last call I did hang up on you. Reason being when I asked you why you were constantly hitting the limiter you replied and I quote "I didn't know where it was". This is a ridiculous excuse because you hit the limiter in the garage for the first Monky London video well before you had even started work on it. That moment you would have known it was limited to 5000rpm. You also told me you initially took the car out before you started the work to see the problem for yourself so you would have known then as well. Then the 2nd video comes out where you even say and I quote again "wow, its only going up to 5000rpm" and you continue hitting it. This and the other things we discussed such as you not fixing the problem after you said it was done, over boosting and still driving
aggressively, you denied you put your foot down and you were feathering the throttle which cant be seen in the video. Also you would not be over boosting if you weren't on full throttle. By this time Id had enough of you denying what you did (even though you recorded yourself doing it) so I hung up as it was going nowhere.

I can assure you that I did call you as soon as I got home after collecting the car and left a message explaining the problem has not been fixed. I could get a caller history from my network provider showing the call was made and for how long?

Yes you said you would have another look at it but why would I give my car back to the person that mistreated it to fix any problems?

You said "Monky edits the video's in such a way to make them appear a lot faster and more exciting than they are, by using drum and bass music, fast cut scenes etc..." Did he edit you saying and I quote "I was picking up way to much speed" and "Did you see the car in front of me pulled over on the dual carriageway to let me go. He was like awww shit and pulled over to let me go"? As well as your abuse to my car you admit to panicking other road users making them pull over.

As for your claim that this is nothing but a smear campaign and that this review is only here to "destroy my hard earned reputation and business, that provides my staff members employment". I tried reviewing my experience normally but you removed your review page on Facebook. After that was removed I went to the two Monky London videos with my car in only and posted the review there. These where taken down as well this left me no other choice but to post in a forum where it could not be deleted by you. Also Simon don't blame me for destroying your reputation, you have done that yourself with your unprofessional actions. Don't try guilt trip me with your employees as your the only person to blame!

All I have done in my honest and accurate review is inform people of my experience with you.
 
Simon, you lost my respect when you stated about the smear campaign and the damage done to your business and the employment of your staff.

As a director, you alone have damaged the reputation of the business. If you was an employee you would of been sacked. I hope that for the sake of your employees that your reputation survives.
 
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